Frequently asked questions
Shipping details
Most of our orders are shipped 1-3 days from purchase pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 5-7 business days of its ship date.
Please note that international shipments will arrive 2-3 days later than normal.
Delivery details
As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to helloaloiya@gmail.com and we will contact the shipping company.
Refund details
We only accept returns and exchanges on domestic orders within the United States.
International orders are final sale only and may not be returned or exchanged. ALOIYA is not responsible for international shipments lost in transit.
Please make sure your items are returned new, unused and with all ALOIYA tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.